THE PURPOSE OF A PRIVACY POLICY
This privacy policy aims to give you information on how we collect and processes your personal data through your use of this website.
This website is not intended for children and we do not knowingly collect data relating to children.
Our website aims to provide information about products and company information. In order for us to provide you with our website and services we may need to collect personal information about you.
We want you to use our website and services safe in the knowledge that any personal information you give us is held in accordance with the law. We have written this Privacy Policy to tell you:
What personal information we collect about you when you use the Website.
How we use your personal information.
Who we may share your personal information with.
Any transfer of personal information outside of the EEA.
How long we keep your personal information.
What we do to protect your personal information.
What choices you have in relation to your personal information.
This website is owned and operated by Miki Rum Limited, 4a Greenway Park, Bristol, England, BS10 5LS. If you have any comments or queries about this website, please contact mail@mikirum.co.uk
We last updated this Privacy Statement in June 2022.
We may collect the following information about you:
Your name and address
Your contact details including email address and telephone number
What kind of products you are interested in
Details of your orders
Correspondence about your order
Your payment details
Details of products we have provided to you in the past
We collect information about you in two different categories:
Identifiable information – this is information that allows us to identify you such as name and email address, telephone number etc
Anonymous information – we may collect information that does not personally identify via cookies on our website which allow our website to work and give us information about the pages you visited.
PERSONAL INFORMATION YOU GIVE US
We may collect personal information about you when you:
Fill in an enquiry form
Contact us by email or post
Contact us by telephone
Purchase goods from us
PERSONAL INFORMATION WE COLLECT AUTOMATICALLY
When you visit our website or use our services, we may collect certain information automatically such as:
The pages that you visit
PERSONAL INFORMATION WE COLLECT FROM OTHER SOURCES
We work with a number of other organisations such as payment processing companies, credit reference agencies, internet search engines, marketing organisations and cookie providers who may provide us with information about you.
We may collect personal information from the following organisations:
Google Analytics – cookie provider (https//analytics.google.com)
Paypal S.a.r.l – payment provider (www.paypal.com)
Stripe – payment provider (www.stripe.com)
HOW WE USE YOUR PERSONAL INFORMATION
To provide our website, process your request for information or your booking, we may use your information in the following ways:
to provide you with the products you have asked for
to send you marketing materials (if you have agreed to this)
to contact you about a request you may have made
to fulfil any contracts you have entered into with us
to comply with our legal obligations or as otherwise as may be required by law or regulation
to prevent and detect fraud
to tell you about changes to our services or website
to help us develop the website and make it better for all users
to administer our website (such as troubleshooting, data analysis, research)
to keep our website safe and secure
OUR LEGAL BASIS FOR USING YOUR INFORMATION
The law only allows us to use your personal information in certain limited circumstances. We have listed these below and what information they allow us to process.
1.) Where we need to perform the contract we have entered into with you
Examples of how we may use your information in order to comply with a contract that we have entered into with you:
to provide you with the goods you have requested
to administer and provide the website (such as troubleshooting, data analysis & research)
2.) Where you have consented to us using your personal information
When you submit information to us on our website, we will process that information in order to comply with your request for further information.
3.) Where we need to comply with a legal obligation
Examples of how we may use your information to fulfil a legal obligation
Keeping records for tax purposes
OUR MARKETING
We may provide you with information about products, special offers, and other news where we feel these may interest you.
Depending on what contact information you have given to us, we may contact you by email. We will only do this where you have consented to receiving such information from us or where you have purchased goods from us and have not told us that you do not want to receive our marketing.
You can opt out of such marketing at any time and if you wish to do so, please email us at mail@mikirum.co.uk
SHARING YOUR PERSONAL INFORMATION
OTHER THIRD PARTIES
We may share your information with certain other third parties including:
Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Our website providers who need to see your information in order to keep our website up and running.
Analytics and search engine providers who analyse information about your use of our website and help us to tailor the product and offers that we offer to you and other users.
We work with the following organisations:
Microsoft 365 – Email and Microsoft Applications (www.microsoft.com)
Paypal S.a.r.l – payment provider (www.paypal.com)
Stripe – payment provider (www.stripe.com)
Royal mail – courier services
LEGAL REQUIREMENTS AND LAW ENFORCEMENT
We may also disclose your personal information to third parties:
If we sell our business in which case the personal information that we hold will be part of the transferred assets
If we are required by law, or in order to enforce or apply our terms of use. This includes exchanging information with other organisations for the purposes of fraud protection and credit risk reduction
THIRD PARTY PRIVACY POLICIES
Our site may contain links to websites owned by other organisations. If you follow a link to another website, these websites will have their own privacy policy. We suggest that you check the policies of any other websites before giving them your personal information as we cannot accept responsibility for any other website.
WHERE WE STORE YOUR PERSONAL INFORMATION
STORAGE OF PERSONAL INFORMATION
We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers.
RETENTION OF INFORMATION
We only hold your personal information for as long as necessary for the purposes for which we collected your information.
EMAILS
If you chose to send us information via email, we cannot guarantee the security of this information until it is delivered to us.
YOUR RIGHTS
ACCESS TO INFORMATION
You have the right to access information that we hold about you. If you wish to receive a copy of the information that we hold, please contact us on mail@mikirum.co.uk or write to us.
CHANGING OR DELETING YOUR INFORMATION
You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information. You can also ask us to restrict the information that we process about you.
You can request that we change, amend, delete your information or restrict our processing by emailing us at mail@mikirum.co.uk.
RIGHT TO PREVENT AUTOMATED DECISION MAKING
We do not carry out any automated decision making, but in the unlikely event that it did occur, you have a right to ask us to stop any automated decision making. We do not intentionally carry out such activities, but if you do have any questions or concerns, we would be happy to discuss them with you and you can contact us at mail@mikirum.co.uk.
TRANSFERRING PERSONAL INFORMATION
You have the right to request that your personal information is transferred by us to another organisation (this is called “data portability”). Please contact us at mail@mikirum.co.uk with the details of what you would like us to do and we will try our best to comply with your request. It may not be technically feasible, but we will work with you to try and find a solution.
COMPLAINTS
If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by a director who will do their best to try and resolve the issue.
If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:
Website: www.ico.org.uk
Telephone: 03031231113
Address: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
CHANGES TO OUR PRIVACY POLICY
We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.
HOW TO CONTACT US
We welcome questions, comments and requests regarding this Privacy Policy which can be sent to mail@mikirum.co.uk